Generator Service Operations Specialist

2 weeks ago


Houston, Texas, United States Abacus Plumbing, Air Conditioning and Electrical Full time
Position Overview

Abacus Plumbing, Air Conditioning and Electrical is in search of a Generator Service Operations Specialist to enhance our dedicated team of professionals committed to providing exceptional customer service. As a key player in our operations, you will be among the first points of contact for our clients, responsible for managing service appointments, ensuring efficient scheduling, confirming appointments, and handling various administrative tasks. Ideal candidates will possess meticulous attention to detail, strong organizational skills, and the ability to juggle multiple responsibilities effectively.

Benefits Offered
  • Competitive Salary
  • Comprehensive Paid Time Off Plan
  • Health, Vision, and Dental Insurance options for you and your family
  • 401K Retirement Savings Plan with company matching
  • Life Insurance and Disability Coverage
  • Additional Program Options: Flexible Spending Accounts, Employee Assistance Programs, Legal Services, and Identity Protection
  • Ongoing Professional Development Training
  • Engaging and Collaborative Work Environment
Key Responsibilities

What Will You Be Responsible For?
  • Scheduling installation appointments across various locations via phone and email communications
  • Generating purchase orders for necessary equipment and coordinating delivery logistics
  • Managing permit applications and addressing any permitting challenges
  • Contacting clients to verify service appointments
  • Ensuring daily service appointments are optimally filled by regularly reviewing schedules and maintaining adaptable client lists
  • Reassigning and rescheduling appointments as necessary to maximize revenue opportunities
  • Collaborating with vendors and subcontractors regarding scheduling adjustments
  • Providing administrative support in the field as required
  • Working alongside installation managers to resolve scheduling conflicts or challenges
  • Compiling nightly production reports
Qualifications Required

Do You Meet These Requirements?
  • High School Diploma or equivalent
  • Minimum of 2 years experience in Office Administration, Appointment Coordination, or Dispatching
  • Strong organizational capabilities
  • Proficient in Microsoft Excel
  • Familiarity with local permitting regulations is highly desirable
  • Experience with Service Titan software is a plus
  • Ability to manage multiple tasks simultaneously
  • Proven track record of delivering excellent customer service
  • Willingness to work flexible hours, including evenings and weekends as needed
Equal Opportunity Employer

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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