Professional Customer Support Agent

6 days ago


Miami, Florida, United States Jasmin Valiente - State Farm Agent Full time

About Us: Jasmin Valiente State Farm is a reputable insurance agency serving the South Florida community. Our mission is to provide personalized insurance and financial guidance, empowering customers to achieve their financial goals.

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Job Overview: We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service, addressing inquiries, and ensuring customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

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Main Responsibilities:

  • Customer Interaction: Engage with customers, address inquiries, and ensure their needs are met.
  • Issue Resolution: Tackle customer issues with a proactive mindset, finding solutions that best serve their needs.
  • Relationship Development: Cultivate strong relationships with customers, fostering trust and loyalty in every interaction.
  • Sales Opportunities: Identify opportunities to present additional services that may benefit customers, contributing to their overall financial well-being.
  • Administrative Duties: Handle necessary documentation and maintain accurate records to support efficient agency operations.

Salary Range: The estimated salary for this position is $50,000 - $70,000 per year, depending on experience. Benefits include a competitive salary, bonus based on performance, opportunity for advancement, paid time off, and training & development.



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