Warehouse Customer Support Specialist

21 hours ago


Miami, Florida, United States DSV AS Full time

We are seeking a highly motivated and detail-oriented individual to join our team as a Warehouse Customer Service Agent. In this role, you will have the opportunity to work in a dynamic environment, collaborating with internal teams to address customer issues and resolve problems related to warehouse operations.

About the Role
  • Your primary responsibility will be to provide exceptional customer service, responding promptly and professionally to customer inquiries via phone, email, or in-person visits.
  • You will be responsible for investigating and resolving customer complaints, concerns, and discrepancies in a timely manner.

As a Warehouse Customer Service Agent, you will have the opportunity to develop a deep understanding of DSV's warehouse services, capabilities, and offerings, and educate customers on product features, benefits, and value propositions.

Qualifications
  • High school diploma or equivalent; some college coursework or a degree in business administration, logistics, or a related field is preferred.
  • 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry.
  • Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.

We offer a competitive salary range of $50,000 - $70,000 per year, depending on location and experience, along with opportunities for professional growth and development and computer literacy.



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