Product Communication Specialist

3 weeks ago


Miami, Florida, United States Quantfury Full time

At Quantfury, we're looking for a skilled Product Communication Specialist to join our team. As a key member of our product communication team, you'll be responsible for ensuring user feedback is constantly harnessed and addressed to deliver a world-class product.

You'll work closely with our support team to respond and engage with users in multiple languages, using tools like Intercom, to provide care, precision, and urgency in your communication.

As a Product Communication Specialist, you'll monitor user base satisfaction and take the time to articulate Quantfury's product, mission, and values in any written or verbal communication.

Key Responsibilities:

  • Work with the product communication team to ensure user feedback is constantly harnessed and addressed.
  • Respond and engage with users in multiple languages using tools like Intercom.
  • Monitor user base satisfaction and communicate Quantfury's product, mission, and values effectively.

Requirements:

  • 2+ years of experience in trading stocks, futures, with a preference for individuals with prior professional work experience.
  • Strong understanding of all types of trading, including knowledge of cryptocurrencies, commodities, equities, foreign exchange, and futures.
  • Superb written and verbal articulation, including being outspoken.
  • Capable of working under pressure in a fast-paced and challenging environment.
  • Meticulous attention to detail.
  • Resilience, a strong will, and determination is a must.
  • Proficiency with computers (PC) is a must.
  • Ability to quickly defuse and resolve user anxiety through exceptional support service skills and product knowledge.
  • Ability to think critically and apply logical problem-solving skills to resolve issues.
  • Fluency in English and Portuguese is required.
  • Fluency in languages other than English and Portuguese is also strongly preferred.

What We Offer:

  • Flexible work arrangements, including working from home periodically.
  • Competitive salaries, often better than industry, for comparable roles.
  • Daily premium lunch catering, and keeping the office stacked with fruits and snacks.
  • Comprehensive health benefits plan that kicks in after 90 days of successful employment, including access to exclusive employee discounts.
  • Bonus and incentive programs.


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