Product Support Specialist

4 weeks ago


Miami, Florida, United States Aroma360 Full time

Aroma360 is a boutique scent marketing and branding company that specializes in providing high-quality essential oil-based scenting solutions to businesses and individuals worldwide.

As a Product Support Specialist, you will provide exceptional customer service and product support to our clients. Your technical expertise and problem-solving skills will be essential in troubleshooting product issues and providing solutions.

Key Responsibilities:

  • Respond to customer queries through various channels, including email, phone, and chat.
  • Troubleshoot technical issues and provide solutions to resolve the problem.
  • Provide product guidance to customers on how to use our products effectively and maximize their potential.
  • Document support interactions to improve the support process.
  • Collaborate with other teams to provide feedback on product issues and suggest improvements.

Requirements:

  • Bilingual - English and Spanish (written and verbal) is a plus.
  • Experience troubleshooting tech support questions over the phone, email, and chat.
  • Experience working with luxury products is highly preferred.
  • Polished professional with an outgoing phone presence.
  • Ability to adapt to change in a fast-paced environment.
  • Retention and escalation skills are a plus.
  • Ability to stay calm and professional in any situation.
  • CRM experience, Salesforce is a plus.
  • Impeccable email etiquette.
  • Organized and tech-savvy.
  • Working knowledge of Microsoft Outlook, Excel, Word, and Adobe.

Benefits:

  • Comprehensive health coverage, including dental and vision insurance.
  • Life insurance.
  • Paid time off.
  • Access to a 401(k) plan.
  • Employee discount on our products and services.
  • Opportunities for paid training and career advancement.
  • Fun and exciting company events.

Aroma360 is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics.



  • Miami, Florida, United States HealthCare Support Full time

    LPN Healthcare Support SpecialistHealthCare Support is actively seeking a LPN Healthcare Support Specialist for a 52-week contract located in a metropolitan area. Benefits of this LPN Healthcare Support Specialist with HealthCare Support include immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance program....


  • Miami, Florida, United States Aroma360 Full time

    Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing high-quality essential oil-based scenting solutions to businesses and individuals worldwide.As a full-service scent company, Aroma360 guides clients from concept and development to strategic implementation, priding themselves on exceptional customer service every step...


  • Miami, Florida, United States Aroma360 Full time

    Aroma360 is a boutique scent marketing and branding company that specializes in providing high-quality essential oil-based scenting solutions to businesses and individuals worldwide. As a full-service scent company, we guide clients from concept and development to strategic implementation, prioritizing exceptional customer service every step of the way.We're...


  • Miami, Florida, United States Claroty Full time

    Claroty is seeking a highly skilled Product Support Engineer to join our team of experts in industrial cybersecurity.The ideal candidate will have a strong background in technical customer support, with experience working with enterprise customers and a deep understanding of Linux platforms and common IT integrations.Responsibilities will include...


  • Miami, Florida, United States Quantfury Full time

    At Quantfury, we're looking for a skilled Product Communication Specialist to join our team. As a key member of our product communication team, you'll be responsible for ensuring user feedback is constantly harnessed and addressed to deliver a world-class product.You'll work closely with our support team to respond and engage with users in multiple...


  • Miami, Florida, United States Floor & Decor Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Product Sales Specialist to join our team at Floor & Decor. As a key member of our sales team, you will be responsible for providing exceptional customer service, training and developing product sales specialists, and ensuring a positive shopping experience for our customers.Key...


  • Miami, Florida, United States City National Bank Full time

    Product Marketing Specialist Job DescriptionCity National Bank is seeking a highly skilled Product Marketing Specialist to join our team. The successful candidate will be responsible for assisting the Product Marketing Lead in developing and executing our approach to leveraging partnerships and technology for maximum impact on our brand and business...


  • Miami, Florida, United States LanceSoft Full time

    Job Title: Product Development SpecialistJob Summary: At LanceSoft, we are seeking a skilled Product Development Specialist to support our engineering team. The successful candidate will be responsible for setting up and running data acquisition equipment for tests, conducting experiments, and documenting results. This role requires strong analytical and...


  • Miami, Florida, United States FastSigns Full time

    FastSigns is seeking a skilled Sign Production Specialist to join our team. As a Sign Production Specialist, you will be responsible for following a layout to place computer-cut vinyl or full-color graphic images on a predetermined substrate or medium.Key Responsibilities:Prepare substrates for vinyl application, including cutting, painting, laminating,...


  • Miami, Florida, United States The Fountain Group Full time

    The Fountain Group is seeking a skilled Technical Support Specialist to join their team. This role is located in Miami, FL, and offers a competitive hourly rate of $30-38 to start. The assignment is for 12 months, with potential to extend or convert based on performance and business needs.As a Technical Support Specialist, you will have the opportunity to:*...


  • Miami, Florida, United States Aroma360 Full time

    Production Operations SpecialistAroma360 is seeking a skilled Production Operations Specialist to oversee the production process within our manufacturing plant and third-party fillers. This role is responsible for ensuring efficiency, quality, and safety standards are met.Key Responsibilities:Communicate with staff to optimize production proceduresImplement...


  • Miami, Florida, United States FastSigns Full time

    At FastSigns, we're hiring a full-time Sign Production Specialist to join our team. As a Sign Production Specialist, you'll play a crucial role in delivering high-quality visual communications solutions to our customers. Your key responsibilities will include operating and maintaining printers, preparing substrates for vinyl application, and performing...

  • Data Entry Specialist

    4 weeks ago


    Miami, Florida, United States MyVA Support Full time

    Job Title: Data Entry SpecialistAbout the Role:We are seeking a detail-oriented Data Entry Specialist to join our team at MyVA Support. As a Data Entry Specialist, you will be responsible for accurately inputting data into our system to ensure smooth operations.Key Responsibilities:- Accurately input data into our system.- Engage in effective communication...

  • Cath Lab Technologist

    4 weeks ago


    Miami, Florida, United States HealthCare Support Full time

    Cath Lab Technologist Job DescriptionHealthCare Support is seeking a Cath Lab Technologist for a 13-week contract in Miami, Florida.Benefits of Working with HealthCare Support: Immediate enrollment in health insurance Dental insurance Life insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and certification...


  • Miami, Florida, United States Lennar Homes Full time

    Job SummaryWe are seeking a highly skilled Product Training Specialist to join our team at Lennar Homes. As a Product Training Specialist, you will be responsible for educating our Business Associates on how to properly leverage and use our systems and applications.Key Responsibilities:Work directly with Product Owners and Teams to assess the training needs...


  • Miami, Florida, United States Vision-Box Full time

    Job DescriptionAt Vision-Box, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for rolling out, installing, testing, and configuring new systems, as well as supporting the setup of exhibitions and demonstration activities.Key Responsibilities:Roll out, installation, testing, and...


  • Miami, Florida, United States Xerox Full time

    Indirect Channels RoleAt Xerox, we are seeking a skilled Senior Production Solutions Specialist to join our team in the INDIRECT CHANNELS department. This is a full-time position that requires a strong understanding of production solutions and the ability to work with various stakeholders.Key Responsibilities:Develop and implement production solutions to...

  • IT Support Specialist

    4 weeks ago


    Miami, Florida, United States K2 Staffing Full time

    Job DescriptionWe are seeking a highly skilled IT Help Desk Support Specialist to join our team at K2 Staffing. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.Duties &...


  • Miami, Florida, United States Omni Inclusive Full time

    Job Summary:We are seeking a skilled Technical Support Engineer to join our Global Product Technical Support Team. As a Technical Support Engineer, you will be responsible for providing on-site service support, including installation, repair, and maintenance of in-house instrumentation. You will also be responsible for documenting service activities,...

  • IT Support Specialist

    4 weeks ago


    Miami, Florida, United States NEP Group Full time

    Job Title: Systems Support SpecialistJob Summary:We are seeking a skilled Systems Support Specialist to provide top-notch technical support to our clients. The ideal candidate will have a strong background in PC configuration, upgrades, and repairs, as well as experience with both Microsoft and MAC operating systems and applications.Key Responsibilities:...