Product Support Specialist
4 weeks ago
Aroma360 is a boutique scent marketing and branding company that specializes in providing high-quality essential oil-based scenting solutions to businesses and individuals worldwide.
As a Product Support Specialist, you will provide exceptional customer service and product support to our clients. Your technical expertise and problem-solving skills will be essential in troubleshooting product issues and providing solutions.
Key Responsibilities:
- Respond to customer queries through various channels, including email, phone, and chat.
- Troubleshoot technical issues and provide solutions to resolve the problem.
- Provide product guidance to customers on how to use our products effectively and maximize their potential.
- Document support interactions to improve the support process.
- Collaborate with other teams to provide feedback on product issues and suggest improvements.
Requirements:
- Bilingual - English and Spanish (written and verbal) is a plus.
- Experience troubleshooting tech support questions over the phone, email, and chat.
- Experience working with luxury products is highly preferred.
- Polished professional with an outgoing phone presence.
- Ability to adapt to change in a fast-paced environment.
- Retention and escalation skills are a plus.
- Ability to stay calm and professional in any situation.
- CRM experience, Salesforce is a plus.
- Impeccable email etiquette.
- Organized and tech-savvy.
- Working knowledge of Microsoft Outlook, Excel, Word, and Adobe.
Benefits:
- Comprehensive health coverage, including dental and vision insurance.
- Life insurance.
- Paid time off.
- Access to a 401(k) plan.
- Employee discount on our products and services.
- Opportunities for paid training and career advancement.
- Fun and exciting company events.
Aroma360 is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics.
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