Product Training Specialist

4 weeks ago

Miami, Florida, United States Lennar Homes Full time
Job Summary

We are seeking a highly skilled Product Training Specialist to join our team at Lennar Homes. As a Product Training Specialist, you will be responsible for educating our Business Associates on how to properly leverage and use our systems and applications.

Key Responsibilities:

  • Work directly with Product Owners and Teams to assess the training needs for new or existing platforms and applications.
  • Develop and deliver training strategies, plans, and materials in support of new products and system/application enhancements.
  • Attend new product demos to stay up-to-date and knowledgeable in anticipation of future required trainings and as part of commercialization preparation.
  • Participate in technical walkthroughs of new products and enhancements as well as 'Train the Trainer' sessions to ensure preparedness for Business User training.
  • Prepare trainer cheat sheets and guides to ensure the training is customer-centric/user-focused and the product value is highlighted throughout.
  • Collaborate with Product and the Support Desk Teams to ensure sign-off and support readiness for any new applications and/or enhancements.
  • Deliver training directly to end-users through a multitude of modalities including in-person, webinars, and virtual trainings.
  • Collect continuous feedback from end-users through the trainings to provide opportunities for improvements and/or issues requiring attention to the Product Teams.
  • Input necessary data and training metrics to ensure appropriate capacity planning, track product or enhancement rollouts/schedules, and highlight areas of opportunities.
  • Act as a liaison between end-users, when needed, and technology support teams to both ensure issues are addressed and guide Business Users through the appropriate process (e.g., submitting tickets).

Requirements:

  • Five years progressive work experience, with a minimum of three years' experience in the learning/teaching, training, or sales space.
  • Experience in technology organizations and/or technology companies is strongly preferred.
  • Bachelor's Degree Required.
  • Valid Driver's License needed to travel.

Additional Requirements:

  • Significant travel of at least 25% to Divisions and Business Users.
  • Ability to learn and adapt quickly to a changing system and application landscape and environment.
  • Expert interpersonal skills, with ability to partner effectively, manage multiple stakeholders, as well as work well under pressure.
  • Ability to train with structure and narratives, simplifying complex topics, especially when catering to non-technical Business users.
  • Self-starter with a strong work ethic, integrity, and ability to thrive in a fast-paced, collaborative, and cross-functional environment.
  • Detail oriented with strong time-management and organizational skills.
  • Seeks and takes feedback constructively in a spirit of continuous improvement.
  • Open to going above and beyond job duties when necessary including potential cross-training to ensure appropriate coverage.
  • Comply with and implement company policies and procedures.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the Product Training & Commercialization Analyst II to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs.

Finger dexterity is necessary

This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an annual salary of $64, $86,238, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

This position may be eligible for bonuses.

This position may be eligible for commissions.

This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.

This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar:

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.

Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.

Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.

To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.

From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.

Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally.

Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms.

Visit https://www.lennar.com/careers/benefits to view our suite of benefits.

Equal Opportunity Employer:

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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