Client Relations Specialist

2 weeks ago

High Point, United States Vomela Specialty Company Full time
Job Overview

At Vomela Specialty Company, our most valuable resource is our workforce. As a comprehensive visual communications firm, we seek innovative and analytical thinkers who collaborate with our clients to develop impactful brand solutions and cultivate significant connections. While you focus on delivering exceptional results for both global and local brands, we are committed to supporting your career development.

Position Summary

The Client Relations Specialist will serve as the primary internal liaison for clients and contribute to the growth of new accounts.

Key Responsibilities...

  • Regular interaction with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing, and Delivery departments, as well as other Client Relations Specialists and external vendors.
  • Oversee daily operations: review job reports each morning to ensure timely progress; assess delivery reports and address any concerns with relevant supervisors; prepare and send proofs to clients throughout the day; submit proofs to production upon their return from clients; complete necessary documentation for changes and additional charges; verify job accuracy against quotes before production; re-quote jobs as necessary and inform clients of any price adjustments in writing; input jobs into the system; label all supplied materials with job numbers and dates; ensure production receives all necessary materials for every job; provide folding dummies for book projects; print and discuss Sales Call Logs with Sales Representatives regarding account follow-ups.
  • Address customer inquiries and resolve issues as they arise.
  • Evaluate fluctuations in business activity within accounts and identify contributing factors on a quarterly basis in collaboration with sales.

Qualifications...

  • High School diploma or equivalent experience.
  • Preferred: Two years of college education.
  • Minimum one year of experience in the graphics printing industry.
  • Minimum one year of experience in customer relations.
  • Strong interpersonal and communication skills.
  • Effective problem-solving abilities.
  • Capacity to manage multiple tasks and perform under pressure.
  • Proficient in verbal and written communication in English.
  • Basic computer proficiency.
  • Able to build and maintain positive relationships with clients and colleagues.

Physical Requirements

The physical demands outlined here represent those that must be met by an employee to successfully execute the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While fulfilling the responsibilities of this position, the employee is regularly required to communicate verbally or audibly. The employee frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee may need to stand, walk, sit, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

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