Service Advisor
3 days ago
Are you looking for a challenging and rewarding career in the automotive industry? We are seeking an experienced Service Advisor to join our team at Allen Turner Hyundai. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive prompt and effective service, and working closely with our technicians to diagnose and repair vehicles.
Key Responsibilities:
- Provide exceptional customer service and ensure that customers receive prompt and effective service
- Work closely with technicians to diagnose and repair vehicles
- Oversee service orders and flow of the Drive Lane
- Take ownership of the customer's experience and carry out additional assignments to leave a positive impression
- Provide concierge support for all owner inquiries
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Happiness scores at or above company standards
Requirements:
- Previous experience at an automotive dealership preferred
- Excellent customer service skills
- Positive, friendly attitude, along with a customer service mentality
- Ability to effectively communicate with customers, co-workers, vendors, etc.
- Demonstrated ability to manage others
- Time management and organization skills
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Ability to work with little supervision
- Valid driver's license and clean driving record
- Willing to submit to pre-employment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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