Insurance Account Manager

4 weeks ago

Bluffton, South Carolina, United States HUB International Full time

About HUB International:

HUB International Limited is a leading global insurance and employee benefits broker, providing a wide range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 18,000 employees in 500+ offices throughout North America, HUB has grown significantly, driven by its industry-leading success in Mergers and Acquisitions.

We believe in investing in the future of our employees, offering a comprehensive benefits package, including medical, dental, and vision insurance, as well as voluntary insurance options, health savings account funding, and a generous PTO package.

The Personal Lines Strategic Account Executive plays a critical role in leading the overall service, recommendations, and implementation of a small book of insurance business.

This role requires a high degree of independent discretion, autonomy, and decision-making based on industry knowledge and experience to provide professional guidance, expertise, and service to clients, professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues.

The SAE is responsible for working on new client acquisition via leads sourced personally or through HUB contacts, managing a book of business of key and high revenue-producing accounts, and providing professional insurance guidance, expertise, and service to clients.

Key responsibilities include developing and maintaining professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues, performing accurate and thorough reviews of client coverage, exposure, and price, and communicating recommendations to customers in a timely manner.

The SAE also develops new business from existing accounts and assigned leads, contributes to meeting departmental production goals, and identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate.

Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, the SAE applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the incumbent is responsible.

This includes non-routine coverage issues and questions, denial of claims, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts.

The SAE leads the resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.

Additionally, the SAE supports, mentors, and trains Account Managers and Account Representatives as necessary, leads all aspects of client service, marketing, and renewal of book of business, and is responsible for overall retention of accounts in assigned book of business.

The SAE also possesses mastery of the various HUB and industry resources and tools available and utilizes them to best serve clients, travels on company business as required, prepares reports for management as required, and attends industry-related continuing education training and courses.

Required qualifications include 7 years of experience and demonstrated proficiency in an insurance Account Management role in required lines, excellent oral and written English communication skills, ability to lead in a remote team environment, and demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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