Technical Operations Manager

2 hours ago


Bluffton, South Carolina, United States Cable One Full time

Job Summary: We are seeking a highly skilled Technical Operations Manager to lead our field operations teams in delivering exceptional customer experiences. As a key member of our team, you will be responsible for overseeing the installation, maintenance, and repair of our fiber-optic network, ensuring high-quality service and customer satisfaction.

Key Responsibilities:

  • Lead field operations teams to meet daily performance goals and exceed customer expectations
  • Provide support, guidance, and coaching to supervisors and technicians in the field
  • Hire, train, and develop a high-functioning team, including identifying bright talent and creating development paths
  • Oversee and monitor installation, maintenance, and repair activities for quality and efficiency
  • Ensure a safe work environment and enforce compliance with safety rules and regulations
  • Resolve complex customer issues and participate in the repair of escalated technical issues
  • Address network outages and ensure timely repairs meet company and regulatory standards
  • Connect with our communities through participation in city meetings, local industry meetings, and other events
  • Manage contractor utilization and budgetary control, including CIR preparation, P&L, and purchase order processing

Requirements:

  • At least four years of experience leading a technical operations team in the telecommunications industry
  • Strong knowledge of fiber-optic network maintenance and operation
  • Exposure to sales and marketing, engineering, and accounting practices
  • Continued education beyond HS preferred, Associate degree or Bachelor's degree a plus
  • Solid technical aptitude with ability to keep pace with product improvements
  • Knowledge of FCC regulations, testing, and documentation
  • Resilience, excellent leadership skills, time management, and project management skills
  • Excellent communication skills, both verbal and written
  • Flexibility to work varied schedules and in inclement weather
  • Working knowledge of programs such as Microsoft Teams, Power BI, and MS Excel

Benefits:

  • Medical, dental, and vision plans
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) with 100% company match
  • Group Legal plan with Identity Theft Protection
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Up to seventy-five dollars a month towards cable and internet services
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment


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