Food and Beverage Team Leader Position

4 days ago

Bluffton, South Carolina, United States Target Full time

About the Role

The Food and Beverage Team Leader plays a crucial part in ensuring a seamless shopping experience for our guests. This role involves leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent.

Key Responsibilities

  • Understand sales goals, plan, and execute daily/weekly workload to deliver on department and store sales goals and guest engagement.
  • Execute a fresh, full, and food-safe area during all operating hours, leveraging strong inventory management, area routines, and Food Safety policies and procedures.
  • Assess Food and Beverage and Food Service (where applicable) backroom and sales floor areas, walk Food and Beverage Standards to identify priorities, and develop business plans and assignment sheets.
  • Ensure proper execution on all food safety standards and cleaning routines.
  • Validate and follow-up on experts' progress against Daily Assignment Sheets, production area routines, and application of best practices.
  • Work a schedule that aligns to guest and business needs, including early morning, evening, overnight shifts, and weekends.
  • Establish relationships with direct-to-store delivery (DSD) vendors to ensure brand standards, such as delivery and merchandising, are being met, and areas are full and maintained.
  • Ensure accurate in-stocks by placing store-initiated orders with DSD distributors according to best practices (where applicable).
  • Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and foster a productive relationship with your Starbucks DM, following-up on key takeaways from their time in your store (where applicable).
  • Expect and enable team members to stay up-to-date on relevant trends and products.
  • Evaluate candidates for open positions and develop a guest-centric team.
  • Participate in team onboarding and learning and close knowledge gaps through training and experiences.
  • At the direction of ETL, establish clear goals and expectations and hold team members accountable to expectations.
  • Become a subject matter expert in federal, state, and local adult beverage laws as they apply to your business and protect your store's liquor license (if applicable).
  • Complete all Starbucks and/or Pizza Hut training requirements or certifications (if applicable).
  • Fulfill key carrying responsibilities, as the business needs.
  • If applicable, as a key carrier, follow all safe and secure training and processes.
  • Demonstrate a service culture that prioritizes the guest service experience. Model, train, and coach expectations to deliver the service standard.
  • Demonstrate a culture of ethical conduct, safety, and compliance; Lead team to work in the same way and hold others accountable to this commitment.
  • Support your Executive Team Leader to create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
  • Address store needs (emergency, regulatory visits, etc.).
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs.

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