Floor Manager

1 week ago

Brooklyn, New York, United States Chama Mama Full time
About Chama Mama

We are a modern Georgian restaurant in New York, bringing the authentic flavors and traditions of Georgia to our guests. Our mission is to provide an exceptional dining experience, showcasing the rich culinary heritage of our country.

The Opportunity

We are seeking a skilled Floor Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of customer service, supervising front-of-house staff, and maintaining a seamless dining experience.

Key Responsibilities:
  • Supervise and coordinate the activities of servers, hosts, and other front-of-house staff.
  • Provide leadership, guidance, and support to ensure a high level of customer service.
  • Interact with guests to ensure a positive dining experience.
  • Address customer concerns and resolve issues in a timely and professional manner.
  • Oversee the seating arrangement to optimize table turnover and ensure efficient service.
  • Manage reservations and coordinate with the host/hostess to balance the flow of guests.
  • Support servers by assisting with taking orders, delivering food and beverages, and clearing tables during peak periods.
  • Ensure servers are knowledgeable about menu items and specials.
  • Perform routine and assigned opening and closing procedures.
  • Monitor food and service quality to maintain high standards.
  • Conduct regular inspections of the dining area to ensure cleanliness and organization.
  • Train new staff on restaurant policies, procedures, and service standards.
  • Provide ongoing training to existing staff to enhance their skills and performance.
  • Assist in creating and managing work schedules for front-of-house staff.
  • Coordinate breaks and rotations to ensure adequate coverage during busy periods.
  • Maintain effective communication with the kitchen and other staff members.
  • Relay important information, such as special requests or VIP guests, to the appropriate parties.
  • Handle guest complaints and issues promptly and professionally.
  • Collaborate with other managers to address any operational challenges.
  • Encourage upselling of menu items and promotions to increase revenue.
  • Work with the marketing team to promote special events or offers.
  • Assist in managing cash transactions, handling customer payments, and reconciling cash drawers.
  • Ensure accuracy in billing and payments.
  • Ensure compliance with health and safety regulations.
  • Conduct regular safety checks to identify and address potential hazards.
  • Work closely with kitchen staff, bar staff, and other managers to ensure seamless operations.
  • Collaborate with the General Manager on strategic planning and decision-making.
Qualifications:
  • Ability to reach, bend, stoop, and frequently lift up to 50 lbs.
  • Proficiency in both written and spoken English.
  • A bachelor's degree in business administration, management, or a related field is typically preferred.
  • 2+ years of relevant working experience is essential.
  • Strong leadership and management skills are crucial, as the role involves supervising and motivating a team.
  • In roles that involve direct customer interaction, exceptional customer service skills are vital. Floor managers should be able to handle customer inquiries, complaints, and requests effectively.
  • The ability to identify and address technical issues, resolve administrative challenges, and make informed decisions is vital for this role.
Perks:
  • Employee Discounts on awesome food and more.
  • Industry leading PTO offerings (Depending on position and tenure)
  • An opportunity to grow, learn about Georgian cuisine & wine and further your career with the team

Chama Mama is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

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