Client Care Representative

2 weeks ago


Mission Viejo, California, United States South County Lexus Full time
About Us

South County Lexus is a leading luxury car dealership in Orange County, recognized for its exceptional sales and service. We strive to personify the Lexus brand values of luxury and reliability by serving our Mission Viejo community.

Job Summary

We are seeking a highly motivated and goal-oriented Client Care Specialist to join our growing sales department. As a Client Care Specialist, you will be responsible for managing a high-volume of inbound customer inquiries, responding to lead requests, and serving as a liaison between customers and the sales department.

Responsibilities
  • Manage a high-volume of inbound customer inquiries by phone, email, text, and chat
  • Respond to all inbound lead requests promptly
  • Be a liaison between customers and the sales department
  • Assist in implementing customer campaigns and marketing projects
  • Must be comfortable with computer programs and smart devices
  • Assist in generating reports and logs
Requirements
  • Call center experience a plus
  • Dealership experience preferred
  • Automotive Sales experience a plus
  • Excellent phone, organizational, written, and oral skills
  • Ability to instantly build rapport with clients with a friendly but professional demeanor
  • Must have a valid driver's license
  • Positive Attitude
  • Good verbal and written communication skills
  • Self-motivation and self-sufficient
  • Proficiency with Microsoft Word, Excel, and Outlook
What We Offer
  • Health & Dental Plan
  • 401(k) Retirement Plan
  • Paid Vacations
  • Clear Promotion Tracks & Flexibility to Growth
  • Long Term Job Security
  • Friendly Working Environment


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