Client Care Representative

3 weeks ago


Mission Viejo, California, United States South County Lexus Full time

We are seeking a highly motivated and goal-oriented Client Care Specialist to join our sales department at South County Lexus in Orange County. As a recipient of the "Elite Lexus Dealer Award," we have long been recognized as a Lexus dealer in southern California who excels in sales and service.

As a Client Care Specialist, you will be responsible for managing a high-volume of inbound customer inquiries by phone, email, text, and chat. You will respond to all inbound lead requests promptly and serve as a liaison between customers and the sales department.

Key responsibilities include:

  • Managing a high-volume of inbound customer inquiries by phone, email, text, and chat
  • Responding to all inbound lead requests promptly
  • Serving as a liaison between customers and the sales department
  • Assisting in implementing customer campaigns and marketing projects
  • Must be comfortable with computer programs and smart devices
  • Assisting in generating reports and logs

Requirements include:

  • Call center experience a plus
  • Dealership experience preferred
  • Automotive Sales experience a plus
  • Excellent phone, organizational, written, and oral skills
  • Ability to instantly build rapport with clients with a friendly but professional demeanor
  • Must have a valid driver's license
  • Positive Attitude
  • Good verbal and written communication skills
  • Self-motivation and self-sufficient
  • Proficiency with Microsoft Word, Excel, and Outlook

We offer a competitive hourly rate of $18/hour plus commissions, as well as a range of benefits including health and dental plans, 401(k) retirement plans, paid vacations, and clear promotion tracks and flexibility to growth.

At South County Lexus, we strive to personify the Lexus brand traits of luxury and reliability by serving our Mission Viejo community. If you are a motivated and goal-oriented individual looking to grow and develop your career, we encourage you to apply for this exciting opportunity.



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