Client Care Representative

2 days ago


Mission Viejo, California, United States South County Lexus Full time
Client Care Specialist

At South County Lexus, we're seeking a highly skilled Client Care Specialist to join our team. As a key member of our sales department, you'll be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Manage a high-volume of inbound customer inquiries via phone, email, text, and chat
  • Respond promptly to all inbound lead requests
  • Act as a liaison between customers and the sales department
  • Assist in implementing customer campaigns and marketing projects
  • Generate reports and logs using Microsoft Word, Excel, and Outlook
Requirements:
  • Call center experience a plus
  • Dealership experience preferred
  • Automotive Sales experience a plus
  • Excellent phone, organizational, written, and oral skills
  • Ability to build rapport with clients and drive sales growth
  • Valid driver's license
  • Positive attitude and self-motivation

We offer a competitive hourly rate of $18/hour, plus commissions. Our benefits package includes health and dental insurance, 401(k) retirement plan, paid vacations, and clear promotion tracks for career growth.



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