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Help Desk Customer Service Representative

2 months ago

Jefferson City, Missouri, United States WiredPeople, Inc. Full time
Job Overview

WiredPeople, Inc. is seeking a highly skilled and customer-focused Help Desk Customer Service Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients via phone and other communication channels.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Troubleshooting: Use your technical expertise to diagnose and resolve complex technical issues.
  • Documentation: Maintain accurate and detailed records of customer interactions and issue resolutions.
  • Communication: Collaborate with internal teams to escalate and resolve complex issues, ensuring timely and effective solutions.
Requirements
  • Customer Service Skills: Excellent customer service skills with the ability to effectively communicate via phone to diagnose problems remotely.
  • Technical Skills: At least one year of call center experience and proficiency in using technical tools and software.
  • Education: High School diploma or Equivalent.
  • Soft Skills: Strong problem-solving skills, adaptability, and initiative.
Preferred Qualifications
  • Technical Experience: Experience using Genesys, SharePoint, MS Office, and Outlook.
  • Industry Knowledge: Familiarity with the IT industry and technical support processes.
Company Culture

WiredPeople, Inc. is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We value our employees and strive to create a workplace that is respectful, supportive, and collaborative.