Help Desk Customer Service Representative
4 weeks ago
Job Title: Help Desk Customer Service Agent
Job Summary:
We are seeking a highly skilled and customer-focused Help Desk Customer Service Agent to join our team at WiredPeople, Inc. As a Help Desk Customer Service Agent, you will be the primary point of contact for customers, providing timely and effective solutions to their technical issues.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat, resolving customer issues in a timely and professional manner.
- Collaborate with internal teams to escalate and resolve complex issues, ensuring timely and effective solutions.
- Document all customer interactions and issue resolutions using Genesys and SharePoint.
- Stay up-to-date with product knowledge and technical skills to provide accurate and effective solutions to customers.
- Meet or exceed customer satisfaction targets and quality metrics.
Requirements:
- Excellent customer service skills with the ability to effectively communicate via phone to diagnose problems remotely.
- At least one year of call center experience.
- High School diploma or Equivalent.
- Strong problem-solving skills with the ability to analyze and resolve complex technical issues.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
Preferred Qualifications:
- Experience using Genesys, SharePoint, MS Office, and Outlook.
- Experience in a Help Desk/Customer Support environment.
WiredPeople, Inc. is an equal opportunity employer.
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