Help Desk Customer Service Representative

6 days ago


Jefferson City, Missouri, United States LanceSoft Full time

Job Title: Help Desk Customer Service Agent

Job Summary:

We are seeking a highly skilled and customer-focused Help Desk Customer Service Agent to join our team at LanceSoft. As a Help Desk Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support and resolving technical issues in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Diagnose and resolve technical issues with WIC Management Information Systems
  • Document calls from initial contact to resolution
  • Collaborate with internal teams to escalate and resolve complex issues
  • Keep thorough records of customer interactions and issue resolutions

Requirements:

  • Excellent customer service skills
  • At least one year of call center experience
  • High School diploma or Equivalent
  • Experience using Genesys, Sharepoint, MS Office, Outlook
  • Experience in a Help Desk/Customer Support environment

Preferred Qualifications:

  • Experience with WIC Management Information Systems
  • Knowledge of customer service software and tools

What We Offer:

At LanceSoft, we offer a competitive salary and benefits package, including medical insurance, dental and vision insurance, 401k contributions, and more. We are an equal opportunity employer and welcome applications from diverse candidates.

About LanceSoft:

LanceSoft is a leading global staffing firm, rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients.



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