Help Desk Customer Service Representative

4 weeks ago


Jefferson City, Missouri, United States Health Advocates Network Full time
Job Title: Help Desk Customer Service Agent

Health Advocates Network is seeking a skilled Help Desk Customer Service Agent to join our team.

Job Summary:

We are looking for a highly motivated and customer-focused individual to provide exceptional support to our clients. The successful candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, and chat
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent
  • At least one year of call center experience
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment
Preferred Qualifications:
  • Experience with Genesys, Sharepoint, MS Office, and Outlook
  • Background in a Help Desk/Customer Support environment
What We Offer:

We offer a competitive hourly rate, a dynamic work environment, and opportunities for growth and development.

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.



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