System Engineer IV, EUC

4 days ago

Midlothian, Texas, United States Vistra Corporate Services Company Full time
Job Summary

The System Engineer will provide exceptional customer service for all End User Services, assisting clients with technical support incidents and providing functional support and assistance to a local and remote user base.

Key Responsibilities
  • Manage technical support incidents and provide functional support and assistance to a local and remote user base, following specific processes and guidelines.
  • Receive and respond to user inquiries, requests, and escalations via telephone, email, instant message, and case tracking system professionally with speed, accuracy, and proficiency.
  • Drive to remote locations to support sites by installing servers, networking equipment, and fulfilling site-specific technology needs.
  • Participate in a weekly Genius Bar/Depot Support team that provides local and remote breakfix solutions to the Enterprise.
  • Document activities and resolutions in ITSM solution.
  • Monitor ticketing system and email for notification and internal assistance requests.
  • Troubleshoot and resolve problems to satisfy requests.
  • Complete any necessary research and on-the-job training to resolve incidents in a timely and efficient manner.
Requirements
  • 3+ years of hardware or software support experience in a large enterprise desired.
  • Knowledge of PC/MAC hardware, software, networking, Active Directory system administration tasks, and mobile devices.
  • Basic to Intermediate knowledge of a scripting language, like PowerShell.
  • Knowledge of Microsoft Windows 10, Office 2016, mobile devices, imaging tools, software distribution tools (SCCM).
  • Intermediate knowledge of Microsoft Windows 10 to Server 2012 R2.
  • Experience working with IP networking and networking protocols.
  • Experience supporting end-user workstations.
  • Strong Analytical, troubleshooting, and problem-solving skills.
About Vistra Corporate Services Company

We are a company of people committed to Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit, and Effective Communication.

We are an equal opportunity employer and comply with all employment laws, affording equal employment opportunity to individuals in all aspects of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state, or local laws.

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