Customer Support Professional
1 week ago
Austin-based BCforward seeks an experienced Customer Support Professional to provide exceptional service to Medicaid providers.
Responsibilities:- Deliver unbiased assistance with questions regarding eligibility, medical claims status, and program information.
- Assist with problem resolution and respond to phone inquiries in a prompt, courteous, and concise manner.
- Document all encounters in clear and concise online logs.
- Transfer callers to other units as needed.
- Maintain strict attendance and performance metrics.
- Ability to work any 8-hour shift from 7 am to 7 pm.
- Must be available for on-site or remote work based on business needs.
- Local to Austin, TX.
Eligible employees receive a comprehensive benefits package including major medical, HSA, dental, vision, group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:A Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations worldwide. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support over 225 clients globally.
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