Technical Support Professional

6 days ago


Austin, Texas, United States University of Texas at Austin Full time

**Job Summary:**

We are seeking a highly skilled Technical Support Professional to join our team at the University of Texas at Austin. As a member of our support team, you will be responsible for providing excellent customer service to university employees and faculty, as well as OnRamps students and instructors.

**Key Responsibilities:

  • Provide technical support via phone, email, text, and chat to resolve software, hardware, desktop, network, and systems issues related to the OnRamps program.
  • Monitor reported problems to identify trends and recommend solutions to improve our support processes.
  • Develop internal and external resources to enhance our knowledge base and customer experience.
  • Contribute to special projects and initiatives as assigned by management.
  • Attend team meetings and participate in staff professional development trainings to stay up-to-date on industry trends and best practices.

**What We Offer:

  • A competitive salary range of $65,000 - $85,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings options.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

**Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

**About Us:

The University of Texas at Austin is committed to fostering a diverse and inclusive campus community. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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