RPS System Support Specialist
21 hours ago
We are seeking a highly skilled RPS System Support Technician to join our team at Johnson Controls. As a key member of our Remote Professional Services (RPS) team, you will provide technical support and maintenance for our customers' RPS systems.
Key Responsibilities- Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians, and authorized contractors.
- Maintain customer Security and network equipment to meet compliance standards for their industry.
- Work objectively and proactively on Remote Projects and Service Requests.
- Collaborate with company branch technicians throughout the U.S. and Canada.
- Degree or Diploma in computer science or related field preferred.
- Ability to work flexible hours.
- 1 to 3 years' experience with Access Control and CCTV systems.
- Good verbal and written communications skills.
- Strong network and computer skills/knowledge.
- Excellent problem-solving skills.
- Ability to read blue prints/diagrams.
- Ability to troubleshoot technical issues remotely.
- Competitive Starting Pay.
- Paid Training.
- Global Advancement Opportunities.
- Company Vehicle (as applicable).
- Referral Bonuses.
- Comprehensive Benefits.
- Medical/Dental/Vision insurance.
- Health Savings Account (HAS).
- Life Insurance.
- 401(k) savings plan with company match.
- Short-Term and Long-Term Disability.
- Employee Assistance Program.
- Wellness Program.
We are an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
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