IT Systems Support Specialist

1 week ago

Aurora, Colorado, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:
None

Job Family:
Systems Administration

Job Qualifications:

Skills:
Computer Hardware, Information Technology (IT) Systems, Troubleshooting

Certifications:
CompTIA - Security+ CE - CompTIA


Experience:
0 + years of related experience

US Citizenship Required:
Yes

Job Description:
Transform technology into opportunity as a

IT Systems Support Specialist

with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you will be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an

IT Systems Support Specialist

you will help ensure today is secure and tomorrow is smarter. Our work depends on

IT Systems Support Specialists

to support and manage the responsibilities of the successful completion of all tasks in assigned projects.

The primary responsibilities of our IT Support Specialists are to maintain computers, voice, video, network, and server hardware equipment used to support IT services.

They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.

Our specialists are key contacts for customers who need assistance in resolving technical issues, and communicate on incident status, analysis, and solutions.

This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques.

This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:
Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
Install, upgrade, repair, support customer baseline equipment and related devices
Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
Reseat cards, reboot hardware, replace hardware components, and replace cabling
Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status

Communicate incident ticket:
change request updates with managers, team members, service providers, customers, and stakeholders

Update incident:
change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
Support non-standard surge services for special projects and high visibility activities as directed
Collaborate with internal and external customers, agencies, and service providers
Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
Provide process improvement recommendations and integrate support best practices
Participates in special projects as required.

WHAT YOU'LL NEED TO SUCCEED:

Education:
Technical Training, Certification(s) or Degree
Required

Experience:
0+ years of system technical experience
US Citizenship Required
Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
Must possess appropriate and current DoD Information Assurance (IA)

Certification to be considered for employment:
CompTIA Security+ CE is the minimum certification
As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them.

Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures.

Privileged Users are subject to a zero-tolerance policy for security violations
Because of the sensitive nature of the work being done for this government client, all candidates

must hold a TS/SCI with Polygraph .

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
#HireColorado

The likely hourly rate for this position is between $ $38.70. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.


Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

T elecommuting Options:
Onsite

Work Location:
USA CO Aurora

Additional Work Locations:

Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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