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Retail Department Lead

2 months ago

Rocky River, Ohio, United States E&H Ace Hardware Group Full time
Job Title: Department Lead - E&H Ace Hardware

We are seeking a highly motivated and customer-focused Department Lead to join our team at E&H Ace Hardware Group. As a key member of our retail team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth in your assigned department.

Why Work with Us?
  • We are a trusted name in the industry, affiliated with Ace Hardware Corporation, recognized as America's premier hardware wholesaler.
  • We have a customer-centric culture, where every associate is empowered to exceed customer expectations.
  • We offer boundless opportunities for professional development, advancement, and expanding your skill set.
Responsibilities:Customer Service:
  • Embody our culture of exceptional customer service, greeting each customer with warmth and enthusiasm.
  • Proactively assist customers throughout their shopping journey, ensuring their needs are met and problems are resolved.
Department Leadership:
  • Take charge of your assigned department, setting an example for the team by maintaining a well-organized, clean, and visually appealing sales floor.
  • From accurate inventory management to timely restocking, your attention to detail will ensure a seamless shopping experience.
Innovation and Collaboration:
  • Share your merchandising ideas, cost control strategies, and sales insights with the Store Manager.
  • Contribute to store meetings, actively participating in discussions to drive the store's success.
Store Operations:
  • Embrace the responsibility of opening and/or closing the store, ensuring all tasks are completed efficiently.
  • From cycle counting to inventory maintenance, you will be instrumental in protecting our physical assets and maintaining desirable stock levels.
Qualifications:
  • Passion for Service: Your dedication to providing excellent customer service and building relationships sets you apart.
  • DIY Expertise: Harness your knowledge of DIY home improvement and share it with our customers.
  • Retail Experience: While formal retail experience is preferred, we welcome candidates with a drive to learn and a willingness to go the extra mile.
  • Physical Stamina: Standing, walking, lifting (up to 50 lbs), and occasionally climbing ladders are all part of the job.

We offer a competitive pay range of $13 - $16 per hour and a flexible schedule with most locations closing at 8pm. If you are a motivated and customer-focused individual who is passionate about DIY home improvement, we encourage you to apply for this exciting opportunity.