Prepared Foods Team Lead

2 weeks ago

Rocky River, Ohio, United States Whole Foods Market Full time
Job Summary

We are seeking a highly motivated and experienced Prepared Foods Team Lead to join our team at Whole Foods Market. As a key member of our Prepared Foods department, you will be responsible for leading and developing a team of Team Members, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Lead and develop a high-performing team of Team Members, providing coaching, training, and feedback to ensure excellent customer service and sales results.
  • Assist the Team Leader in achieving sales, purchasing, and labor targets, analyzing sales reports and labor data to inform business decisions.
  • Develop and maintain a deep understanding of our products, including new and seasonal offerings, to provide expert recommendations to customers.
  • Maintain a clean, safe, and organized work environment, adhering to all health and safety regulations and company standards.
  • Collaborate with the Team Leader to resolve team concerns and issues, ensuring a positive and inclusive work environment.
  • Function as the point person and departmental leader in the absence of the Team Leader, making key decisions and taking charge of the department.
  • Set and achieve high standards of retail execution, ensuring exceptional customer experiences and driving sales growth.
  • Foster a positive and inclusive team culture, promoting outstanding teamwork, mutual respect, and exceptional morale.
  • Communicate and model the company's vision and goals, ensuring all Team Members are aligned and motivated to achieve success.
  • Monitor customer flows and needs, directing Team Members to provide exceptional customer service and responding promptly to customer inquiries.
Requirements
  • 18+ months retail Team Member experience and 6+ months of supervisory experience.
  • High energy, enthusiasm, and a passion for our products, core values, and company philosophy.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.
Working Conditions
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in wet and dry conditions.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
  • May require use of ladders.

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