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Sales Representative

2 months ago

East Orange New Jersey, United States Crosstown Plumbing Full time
About Crosstown Plumbing

Crosstown Plumbing is a reputable plumbing store located in the East Orange area. We are seeking a reliable and friendly sales representative to join our expanding team.

Job Summary

This role is responsible for providing exceptional customer service and sales assistance at the counter of our store. The ideal candidate will contribute to the sales growth and profitability by offering prompt, helpful, and professional assistance to our customers.

Key Responsibilities
  • Assist customers at the counter to drive revenue through knowledge of basic sales techniques
  • Proactively answer phone calls from potential new clients and follow through to close sales
  • Promptly follow-up on all customer requests for information, quotes, alternative products, and delivery dates
  • Resolve customer complaints and disputes in a timely, professional manner
  • Utilize plumbing product knowledge to provide technical support and troubleshoot issues
  • Maintain knowledge of new and existing products/inventory, technology, and general industry trends
  • Be the point-person for key accounts
  • Attend and participate in weekly sales meetings
  • Proactively communicate promotions and any new products
Requirements
  • 2-5 years of experience in the plumbing industry
  • Previous knowledge of plumbing supply industry and technical product knowledge required
  • Skilled in building long-term customer relationships
  • Able to multi-task and maintain focus while prioritizing the needs of several customers simultaneously
  • Excellent problem-solving skills (listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems)
  • Proactive communication skills, both verbal and written
  • Strong math skills required, (including ability to add, subtract, multiply, divide; utilizing rulers to accurately measure length; understand conversion between feet and inches, as well as small increments of an inch; and calculate margins, discounts and percentages)
  • Proficient computer skills
  • Must be able to work independently with minimal direction
  • Eager team contributor and ability to wear multiple hats