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Business Operations Manager

2 months ago

Hillsboro, Tennessee, United States Aurora Enterprises Full time

Job Summary:

Aurora Enterprises is seeking a highly skilled Business Operations Manager to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our business services and applications.

Key Responsibilities:

  • Service Support: Provide comprehensive support to our business services and applications throughout their entire lifecycle, focusing on increasing service quality and user satisfaction.
  • Service Development: Continuously develop, optimize, and maintain our business services and applications, as well as manage service providers to ensure high-quality delivery.
  • Requirements Management: Coordinate, elaborate, and review technical feasibility of business requirements, identifying IT demands and ensuring alignment with business needs.
  • Documentation: Create and maintain necessary application documentation, including deletion, IT security, and IT architecture concepts.
  • Release Management: Oversee the release, change, test, and license management of applications in operation, ensuring approval for new releases.
  • Service Monitoring: Monitor services and plan for their implementation, ensuring service KPI and SLA controlling.
  • Budget Management: Plan and control budgets for responsible applications, ensuring efficient resource allocation.
  • Technical Support: Ensure appropriate technical and professional support for responsible applications, adhering to security standards and guidelines.

Qualifications:

  • Education: Successfully completed studies in business informatics or a comparable field of study.
  • Experience: Several years of proven professional experience in IT service management.
  • Certification: Certification as an ITIL expert is desirable.
  • Skills: Very good knowledge of current IT technologies, software architectures, and IT services as a service in accordance with ITIL.
  • Personal Qualities: Very high social competence and communication skills, confident appearance, and enthusiasm combined with a strong focus on quality, results, and customer orientation.
  • Language: Fluent in German and English.