Business Operations Consultant

1 day ago


Springfield, Illinois, United States MassMutual Full time
Job Opportunity

About the Role

MassMutual is seeking a highly skilled Business Operations Consultant to join our Business Intelligence, Reporting and Analytics team. As a key member of this team, you will play a critical role in supporting our ongoing transformation by creating, evaluating, and monitoring staffing models across Life and DI operations.

Key Responsibilities

  • Develop and maintain detailed demand and capacity models to provide insights into short- and long-term needs.
  • Collaborate with cross-functional teams to navigate ambiguity and deliver results.
  • Work with Finance to update FTE requirements for the budget monthly to ensure alignment across business units.
  • Support monthly business review meetings with senior leadership to analyze trends and identify opportunities.
  • Establish new ways of monitoring success, including KPI creation.
  • Drive continuous improvement and efficiencies beyond own scope of responsibility.
  • Serve as a key resource for resolution of unique or complex business problems.
  • Communicate regularly with individuals within and outside of the team to ensure alignment.

Requirements

  • 7+ years designing, managing, and driving the execution of complex staffing and Demand/Capacity models.
  • 5+ years Insurance operations/Finance Services experience.
  • Bachelors Degree or 5+ years of workforce management experience.

What to Expect

  • Regular collaboration with the Workforce Management, Reporting & Analytics and Finance teams.
  • Focused one-on-one time with your manager.
  • Access to mentorship opportunities.
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.
  • Access to learning content on Degreed and other informational platforms.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.



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