Duty Manager, Customer Operations Specialist
4 days ago
About the Role:
Piedmont Airlines is seeking a highly motivated and experienced professional to join our team as a Duty Manager, Customer Operations. As a key member of our Ground Handling Department, you will be responsible for overseeing the daily completion of below-the-wing functions for all units, including baggage and cargo handling, cabin maintenance, and operating motorized vehicles and equipment.
Key Responsibilities:
- Ensure seamless execution of daily operations, prioritizing customer satisfaction and company goals.
- Coach and develop team members, fostering a culture of excellence and continuous improvement.
- Implement corrective actions and disciplinary measures as necessary, maintaining a positive and productive work environment.
- Develop and maintain a deep understanding of corporate culture, policies, and goals, integrating them into daily work routines.
- Manage operational activities in accordance with established policies and procedures, ensuring compliance and efficiency.
- Lead a diverse team, including unit managers, supervisors, and agents, providing guidance and support as needed.
- Perform administrative duties, including daily, weekly, and monthly reports, to ensure accurate tracking and analysis of departmental performance.
Requirements and Qualifications:
- Previous airline management experience and working knowledge of Airport Operations Area (AOA) environments.
- Proven success as a Team Leader, with the ability to preplan manpower and equipment.
- Ability to work independently, set and meet deadlines, and adapt to changing priorities.
- Excellent communication and interpersonal skills, with the ability to work effectively with all levels of management and support staff.
- Able to defuse conflicts and maintain a positive team dynamic.
- Familiarity with Microsoft Office Suite and ability to learn new software applications.
- Flexible schedule, including weekends, nights, holidays, and irregular shifts.
Preferred Qualifications:
- Previous management experience in a hub environment.
- Extensive knowledge of QIK and Sabre systems.
- Bachelor's degree in aviation, business, or a related field.
Work Environment:
- Standard office environment, with use of telephones, computers, and other office equipment.
- Airport ramp environment, subject to varied weather conditions and elevated noise levels.
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
- Ability to handle objects up to 70 pounds.
- Assist passengers with disabilities, including pushing wheelchairs.
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