Customer Success Manager

1 week ago

Maple Shade, New Jersey, United States Beringer Technology Group Full time
Customer Success Manager

Beringer Technology Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued clients. Your primary role will involve building strong relationships with clients, understanding their business objectives, and providing them with the necessary support and guidance to achieve their goals.

Key Responsibilities:

  1. Relationship Management: Establish and maintain strong relationships with clients by serving as their primary point of contact. Develop a deep understanding of their business needs, objectives, and challenges.
  2. Client Engagement: Conduct regular monthly meetings with clients to review their account, assess their satisfaction, and identify areas of improvement. Understand their evolving requirements and proactively propose solutions to meet their needs.
  3. Customer Advocacy: Act as a strong advocate for clients within the company. Communicate client feedback, feature requests, and product enhancement ideas to relevant teams. Champion the client's needs and provide input for product development and improvement.
  4. Business Technology Review Meetings: Facilitate Business Technology Review meetings with clients to discuss their technology infrastructure, identify areas of optimization, and align their goals with our solutions. Work with the client vCIO (Virtual Chief Information Office) at Beringer to provide recommendations for improvements and strategies for achieving their desired outcomes.
  5. Sales Quoting: Collaborate with the sales team to prepare accurate and timely sales quotes for existing clients. Understand the client's requirements and tailor the quotes to meet their specific needs. Present quotes to clients and address any questions or concerns.
  6. Customer Training and Onboarding: Work with the technical team at Beringer to coordinate customer onboarding activities, including onsite data collection, documentation completion, solution deployment, and client training. Ensure clients have a smooth transition and are equipped to maximize the value of our solutions.
  7. Customer Success Metrics: Define and track customer success metrics, such as customer satisfaction, renewal rates, and upsell opportunities. Analyze data and trends to identify areas of improvement and develop strategies to enhance customer success.

Requirements:

  • Bachelor's degree in business, marketing, or a related field (or equivalent experience).
  • Proven experience in customer success, account management, or a related customer-facing role.
  • Strong interpersonal and communication skills, with the ability to build rapport and influence clients at all levels.
  • Exceptional problem-solving and decision-making abilities, with a proactive and customer-centric approach.
  • Proficient in conducting business and technology discussions with clients, understanding their pain points, and providing suitable solutions.
  • Familiarity with sales quoting processes and the ability to create accurate and compelling sales quotes.
  • Excellent organizational skills and the ability to manage multiple client accounts simultaneously.
  • Demonstrated ability to work collaboratively with cross-functional teams, including sales, implementation, and support.

Compensation Details:

  • Competitive Compensation Package
  • Competitive Benefits Package, including health and dental insurance
  • 401k program with company match
  • Excellent Work Environment
  • Ability to work with a team of highly motivated and customer-focused peers

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