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Satcom Field Service Engineer

1 month ago

Norfolk, Virginia, United States Serco North America Full time
Job Description

Serco North America is seeking a highly skilled Satcom Field Service Engineer to join our team. As a key member of our team, you will be responsible for providing on-the-job training and instruction on SATCOM operations, maintenance, and repair of systems. You will also be responsible for developing, planning, coordinating, and conducting site visits and testing protocols.

Key Responsibilities:

  • Provide on-the-job training and instruction on SATCOM operations, maintenance, and repair of systems.
  • Develop, plan, coordinate, and conduct site visits and testing protocols.
  • Report design, reliability, and maintenance problems to program management.
  • Support new system installations, integrations, and upgrades.
  • Install, troubleshoot, maintain, and repair products/equipment.
  • Establish testing protocols and standards, providing training and guidance to engineers and technicians.
  • Test interoperability of systems, measure transmission/outputs, troubleshoot, and resolve issues, and maintain detailed evaluation and repair reports.
  • Provide innovative solutions to complex functional problems that impact function's success.
  • Lead tasks, including planning, execution, staff oversight, and status reporting for significant initiatives.
  • Lead and direct the work of others.

Qualifications:

  • Active Secret clearance.
  • US Citizenship.
  • Ability to obtain and maintain a CAC (Common Access Card).
  • Ability to successfully pass a drug/background screening.
  • Bachelor's Degree or High School Diploma/GED and 4 additional years of experience in the field.
  • 5 years of experience.
  • Effective interpersonal and communication (verbal and written) skills.
  • Ability to analyze, troubleshoot, and repair SATCOM systems as an individual and in team situations.
  • Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment.
  • Ability to promptly respond to telephone and email requests for technical support.
  • Ability to travel up to 25% as necessary.

Additional Desired Experience and Skills:

  • Active Top Secret Clearance.
  • Trade school or military training in industrial engineering, electronics technology, information systems, computer science, or other related technical field (preferred).
  • Navy SATCOM troubleshooting and/or customer service experience providing technical support to engineers in areas of research, design, development, testing, or manufacturing process improvement.
  • Satellite communication (SATCOM) systems operations, maintenance, and repair in shipboard, submarine, and shore-based environments.

About Serco North America:

Serco North America is a leading provider of professional services and technology solutions to the US government and commercial markets. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the US military, numerous US Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial, and local governments, and commercial clients. We are committed to making a positive impact in the communities we serve and are proud to be an equal opportunity employer.