Service Operations Engineer
3 weeks ago
- Supporting Service Design and Service Delivery planning and development using SAFe AGILE Methodologies.
- Developing and providing guidance for best-practices for Service Lifecycle Management, as aligned to ITSM best practices.
- Reviewing technical data and specifications, such as design specifications, design changes, operating manuals, standard operating procedures (SOPs) or test packages for IT systems and developing improvement recommendations.
- Serving as a technical SME and liaison between acquisition and operational environments.
- Supporting architecture and engineering gap analysis.
- Providing critical review of architecture and engineering related documentation.
- Monitoring service provider activities and contract compliance.
- Coordinating with internal and external program stakeholder organizations, to include facilitating and/or leading stakeholder meetings.
- Providing general documentation support, to include efficient knowledge management responsibilities and preparation of quality deliverables.
- Potential Travel - CONUS 10-15%.
- Active Secret Clearance Required, TS/SCI Clearance Preferred.
- Education: Bachelor's Degree in Information Technology, Engineering or a related field or equivalent experience with a Navy or Department of Defense (DoD) or 7 years relevant experience.
- Minimum 3 years' relevant experience.
- Required Certifications: SEC+, ITIL 4.
- Recommended Certifications: Azure Fundamentals (AZ-900).
- The candidate should have good communication skills and the ability to work in a fast-paced, agile development environment with minimal supervision.
- Detailed-oriented, self-driven, able to work well within a team that supports a fluid, dynamic environment.
- You are a supportive and flexible team member open to leveraging new technologies, tools, and processes.
- Ability to think independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills.
- Familiar with the SAFe Agile Framework.
- Familiar with Enterprise Cloud Solutions.
- Must be proficient in M365 capabilities.
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