Field Service Engineer
1 month ago
Grifols is seeking a skilled Field Service Engineer to provide top-notch service and support to our customers in the Norfolk, Virginia area. As a Field Service Engineer, you will be responsible for providing preventative maintenance and system upgrades of instrumentation and its interface at the customer site, as well as troubleshooting and resolving technical issues on a variety of electromechanical, fluidic, and medical devices.
Key Responsibilities:
- Provide customer relationship management and collaborate with interdepartmental teams to ensure proper resolution and close out of regulated documentation in the CRM system.
- Manage all preventative maintenance and system upgrades of instrumentation and its interface at the customer site.
- Provide troubleshooting and resolve technical issues on a variety of electromechanical, fluidic, and medical devices.
- Communicate effectively with customers and internal teams to ensure seamless service delivery.
Requirements:
- 0-2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor's degree in Engineering, Technical, or related Scientific Discipline.
- Excellent organizational, record keeping, and inventory skills required.
- Knowledge of GMP, ISO, and other certifying agency policies and regulations.
- Proficient with Microsoft applications and familiar with computerized call handling systems.
What We Offer:
- Hourly pay plus annual bonus target.
- Company car, laptop, and cell phone.
- Paid vacation, paid parental leave, PTO holidays, floating holidays.
- Professional development opportunities (training, career development).
- Gym pass, employees' perks program.
- 401(k) Retirement Plan (Grifols will match 100% on the first 4% of eligible compensation you contribute, and 50% on the next 2% of eligible compensation you contribute).
- Health insurance: Medical, Dental, Vision.
- Travel accident insurance; Life and AD and D Insurance, Short- & Long-Term Disability Insurance.
- Health Savings Account, Flexible Spending Account.
- Critical Illness, Accident, Hospital Indemnity coverages.
- Adoption benefits.
About Grifols:
Grifols is a global healthcare company that has been working to improve the health and well-being of people around the world since 1909. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce, and market innovative medicines, solutions, and services in more than 110 countries and regions.
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