Service Coordinator
4 days ago
We are seeking a highly skilled and organized Service Writer to join our team at Western Express. As a Service Writer, you will play a critical role in ensuring the smooth operation of our maintenance facility.
Key Responsibilities- Driver Support: Provide prompt and efficient assistance to drivers, answering their questions and addressing their concerns in a courteous and professional manner.
- Repair Order Management: Open daily repair orders and collaborate closely with technicians to ensure timely and accurate completion of repairs. Strong mechanical knowledge is an asset for this aspect of the role.
- Transman and VRMS Expertise: Possess a working knowledge of Transman, with VRMS coding knowledge considered a bonus.
- Communication and Multitasking: Demonstrate strong multitasking abilities and organizational skills to thrive in a fast-paced shop environment. Maintain a positive attitude and prioritize effective communication with drivers and technicians.
- Documentation and Reporting: Complete required documentation and reports in a timely manner, including Inspection Reports for DOT and addressing any DOT violations promptly.
- Operational Efficiency: Consistently meet commitments and deadlines to ensure the smooth operation of the maintenance facility.
- Experience: Prior experience as a service writer is preferred, with TMT experience considered advantageous.
- Mechanical Knowledge: Strong mechanical knowledge is beneficial for collaborating with technicians on repair orders.
- Transman and VRMS Familiarity: Familiarity with Transman and VRMS coding is a plus.
- Communication Skills: Excellent communication skills and a customer-focused approach are essential.
- Organizational Skills: Ability to multitask effectively and stay organized in a high-paced environment.
- Computer Proficiency: Proficiency in computer usage and accurate typing skills are required.
- Commitment to Excellence: Commitment to meeting deadlines and delivering high-quality service consistently.
Western Express is a dynamic company dedicated to providing exceptional service to our drivers and maintaining our fleet at the highest standards. We offer a fun, family-oriented culture and a state-of-the-art facility with amenities such as on-site gyms and guided fitness classes. We are proud to be a culture that promotes from within, has infinite growth potential, and offers relocation opportunities.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. In-person, in-office attendance is an essential function of this position due to the collaborative nature of the work environment and the potential for expedited remediations, responses, or information gathering.
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