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Patient Services Coordinator

2 months ago

Plainfield, New Jersey, United States Cataract & Laser Institute Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Cataract & Laser Institute. As a key member of our clinical staff, you will play a vital role in facilitating communication between patients, doctors, and administrative staff.

Key Responsibilities
  • Communication and Coordination: Greet patients in a friendly and professional manner, answer phone calls, schedule appointments, and assist with patient communications and recalls.
  • Patient Support: Respond to patient inquiries about billing, procedures, policies, and available services, and provide accurate and timely information.
  • Chart Preparation and Management: Prepare patient charts prior to appointments and complete them upon patient arrival, ensuring all necessary documentation is accurate and up-to-date.
  • Checkout and Payment Processing: Efficiently process patients through checkout by verifying chart documentation and insurance information, accepting and posting payments, and preparing and filing clean claims.
  • Administrative Tasks: Perform end-of-day tasks, including balancing cash drawers, processing daily deposits, evaluating data from various reports, and submitting essential reports.
  • Patient Flow and Office Environment: Monitor patient flow throughout the office, communicate delays effectively, and maintain a safe and clean office environment.
Requirements
  • Education and Experience: High school graduate or equivalent, with previous medical office experience and knowledge in medical coding and billing preferred.
Physical Demands and Work Environment
  • Physical Activity: Talking, hearing.
  • Physical Requirements: Sedentary work, involving sitting most of the time.
  • Visual Acuity: Required to determine the accuracy, neatness, and thoroughness of work assigned.