IT Systems Administrator Manager

2 weeks ago


Miami, Florida, United States FOH, Inc. Full time
Job Title: IT Systems Administrator Manager

At FOH, Inc., we are seeking an experienced IT Systems Administrator Manager to join our Business Technology and Innovation (BTI) team. This role will contribute to the company's success and productivity by installing, configuring, and maintaining software infrastructure systems and providing IT support to our team members.

Key Responsibilities:
  • Manage and maintain Microsoft365 portal and applications
  • Provide excellent customer service by managing IT support ticket system and identifying, analyzing, prioritizing, and finding solutions
  • Manage the termination and new hire process by executing SOPs
  • Conduct and present quarterly IT trainings and guides for internal team members
  • Manage network infrastructure, access points, cabling, ports, UPC devices, etc.
  • Submit purchase requests to BTI Director for any technology needed
  • Manage requests for services related to technology, phones, cameras, peripherals, or any other hardware
Requirements:
  • Bachelor's degree in Computer Science or related field required
  • A+ Certification preferred
  • N+ Certification preferred
  • Minimum 5+ years in IT support and help desk environment, formatting and configuring computers, and managing hardware tech
  • Minimum 2+ years of Microsoft365/Active Directory management experience
  • Minimum 2+ years of ticket management and documentation experience
  • Minimum 2+ years of leadership or managerial experience
  • Proficient in Mac OS, Microsoft Server 2019, Windows 10 & 11, Windows applications, Microsoft365 portal, and active directory
  • Proficient with IOS mobile devices
  • Proficient with various Antivirus software packages and remote access solutions
  • Proficient with Network Infrastructure, Cabling, Ports, UPC Devices, Routers, Switches, VPNs, Wireless Access Points
  • Familiar with Firewalls, WLANs, Ticket System, and Internet-related technologies knowledge preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a global award-winning hospitality and foodservice manufacturer brand
  • Collaborative and diverse team environment
  • Professional development and growth opportunities
How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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