Technical Systems Administrator

3 days ago


Miami, Florida, United States Norwegian Cruise Line Full time
Job Summary

We are seeking a highly skilled Technical Application Systems Administrator to join our team at Norwegian Cruise Line. As a key member of our IT department, you will be responsible for providing technical support, design, and solutions to our enterprise systems and infrastructure.

Key Responsibilities
  • Install, customize, maintain, and implement system software, program product software, and virtual machine environments for our vessels and shoreside departments.
  • Monitor performance and reliability of operating systems and program products to improve computer systems utilization.
  • Manage applications and activities with Napa, AMOS, and OASIS, as well as related systems such as E-Logs, BlackBart, and QUICKETS.
  • Perform daily activities to support these systems, including query analysis, report development, business analysis, and first-level troubleshooting.
  • Install and configure daily application activities, data warehousing, database backups, interfaces, and server builds.
  • Provide level-2 support for server hardware, Windows operating systems, SAN/NAS environments, systems management, and virtualization systems.
  • Partner with 3rd party vendor support organizations to document and resolve complex technical problems.
  • Manage highly complex and high-risk changes to critical production business systems.
Requirements
  • Bachelor's Degree in Computer Science, Engineering, Business Administration, or a related field.
  • Minimum 4 years' experience in enterprise server support, technical infrastructure, and software support or development.
  • Minimum 2 years' experience in virtual environment support, construction, and maintenance.
  • Napa, AMOS, and OASIS experience a plus.
  • Experience with cruise industry-related operations for shipside and shoreside and overall business application systems, preferred.
Preferred Qualifications
  • VCP, MCSA, MCTS, or MCSE certification.
  • Ability to acquire and maintain a valid Transport Worker Identification Credential (TWIC) card and Miami Seaport security access card.
  • Ability to travel to domestic and international locations on average 20-25% of time.
Equal Employment Opportunity

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.



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