Hotel Front Desk Agent

3 days ago


Newbury, New Hampshire, United States Bluebird Sunapee Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our team at Bluebird Sunapee. As a Hotel Front Desk Clerk, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Responsibilities:

  • Welcome guests and check them in, ensuring a smooth and efficient process
  • Handle customer complaints and resolve issues in a professional and courteous manner
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs
  • Perform regular bookkeeping duties, ensuring hotel guest information is current and correct
  • Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations

About Bluebird Sunapee:

With 53 rooms located in the heart of this beautiful region, Bluebird Sunapee is the perfect, affordable lodging option for families and friends looking to explore everything the area has to offer in all four seasons.

A year-round destination, the Sunapee area of New Hampshire offers everything from 3-season canoeing, biking, and hiking—to alpine skiing and snowboarding, ice fishing, and snowshoeing.

With the Mt Sunapee State Park on Lake Sunapee just a short walk behind the hotel and Vail's Mount Sunapee Ski Resort just across the street, Bluebird Sunapee is in the center of the region's best activities.



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