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Hotel Front Desk Representative

2 months ago

Newbury, Vermont, United States Bluebird Sunapee Full time
Hotel Front Desk Clerk

We are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Bluebird Sunapee. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Welcoming guests and checking them in and out, ensuring accurate key distribution and room assignments
  • Handling customer complaints and resolving issues in a professional and courteous manner
  • Responding to incoming calls, online and in-person room bookings, and answering questions about guest needs, room rates, and amenities
  • Performing regular bookkeeping duties, including updating guest information and ensuring accurate records
  • Collaborating with the housekeeping staff to ensure rooms are ready for new guests
Requirements:
  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • Experience answering telephone calls and resolving stressful situations
About Bluebird Sunapee:

Located in the heart of the beautiful Sunapee region, Bluebird Sunapee is a 53-room hotel that offers a perfect and affordable lodging option for families and friends. With a year-round destination, the Sunapee area offers a range of activities, including 3-season canoeing, biking, and hiking, as well as alpine skiing and snowboarding, ice fishing, and snowshoeing. Our hotel is situated near the Mt Sunapee State Park on Lake Sunapee and Vail's Mount Sunapee Ski Resort, making it an ideal location for outdoor enthusiasts.