Guest Services Representative

2 months ago


Newbury, United States Punderson Manor Lodge Full time
Position Overview: We are seeking a friendly and enthusiastic Guest Services Representative to join the Punderson Manor team, responsible for overseeing all facets of guest accommodations. Your role will involve greeting incoming guests, issuing room keys, managing bookings, and providing detailed information regarding our facilities, pricing, and services. You will also facilitate the check-out process and clarify billing statements as necessary. As the primary contact for our guests, your goal will be to assist them with a warm and accommodating demeanor.

This is a temporary position with hours contingent on availability. Weekend availability is required; shifts are from 7 AM to 3 PM or 3 PM to 11 PM.

Perks
  • Access to recreational amenities
  • Meal benefits
  • Referral incentives
  • Discounts on accommodations, retail, and dining
  • Complimentary stays at other Great Ohio Lodges
Compensation: Based on experience

Key Responsibilities
  • Execute all check-in and check-out procedures
  • Handle online and telephone reservations
  • Inform guests about payment options and validate credit card information
  • Register guests, gathering essential details (such as contact information and stay dates)
  • Greet guests upon arrival and allocate rooms
  • Provide insights about our establishment, available accommodations, pricing, and amenities
  • Address guest complaints promptly and professionally
  • Coordinate with housekeeping to ensure rooms are clean and ready for guests
  • Confirm group bookings and arrange tailored services for VIP guests and event participants
  • Promote additional services and amenities when suitable
  • Maintain accurate records of reservations and payments
Qualifications
  • Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity is preferred but not mandatory
  • Familiarity with hotel reservation systems, such as OnQ or Opera
  • Background in customer service
  • Strong communication and organizational abilities
  • Capability to stand for extended periods and navigate stairs
About Us: At Regency Hotel Management, we embody hospitality and excel in our field. Since our inception in 1965, we have been at the forefront of maximizing profitability while enhancing asset value for our clients. Our team of hotel management professionals offers insightful, hands-on support drawn from extensive industry experience. Our workforce across various locations is continually expanding, and we are eager to welcome motivated individuals to our team.

We are committed to equal opportunity employment and strictly prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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