Hotel Front Desk Representative

2 weeks ago


Newbury, Vermont, United States Bluebird Sunapee Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our team at Bluebird Sunapee. As a key member of our guest services team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Welcoming guests and checking them in and out, ensuring accurate key distribution and room assignments
  • Handling customer complaints and resolving issues in a professional and courteous manner
  • Responding to incoming calls, online and in-person room bookings, and answering questions about guest needs, room rates, and amenities
  • Performing regular bookkeeping duties, including updating guest information and ensuring accurate records
  • Collaborating with housekeeping staff to ensure rooms are ready for new guests
Requirements:
  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • Experience answering telephone calls and resolving stressful situations
About Bluebird Sunapee:

Located in the heart of the beautiful Sunapee region, Bluebird Sunapee is a 53-room hotel offering affordable lodging for families and friends. Our year-round destination provides access to a range of activities, including 3-season canoeing, biking, and hiking, as well as alpine skiing and snowboarding, ice fishing, and snowshoeing. With the Mt Sunapee State Park on Lake Sunapee just a short walk behind the hotel and Vail's Mount Sunapee Ski Resort across the street, Bluebird Sunapee is the perfect base for exploring the region's best activities.



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