Service Management Coordinator

1 day ago


Hampton, Virginia, United States Harris Teeter, LLC Full time

**Job Description:** Harris Teeter, LLC is seeking a skilled Service Management Coordinator to support our customer service team. This role will be responsible for assisting the Department Manager with daily operations, supervising customer service associates, and maintaining a positive store environment.

Key Responsibilities:

\
  • \
  • Assist the Department Manager with overall direction, coordination, and evaluation of the customer service department\
  • Supervise up to 120 customer service associates\
  • Perform floor monitor duties, interview and train associates, and plan work assignments\
  • Appraise associate performance, reward and discipline as necessary, and address customer complaints\\/ul\[

**Requirements:**

\
  • \
  • Associate's degree or equivalent experience required\
  • 1+ year of supervisory experience in retail or customer service\
  • Excellent communication and interpersonal skills\
  • Ability to multitask and prioritize tasks effectively\\/ul"][],


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