Front Desk Associate

4 days ago


Albany, New York, United States Hilton Albany Full time
Front Desk Agent

At Hilton Albany, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Responsibilities
  • Receive and process guest reservations, ensuring accurate and timely information.
  • Provide guests with information about hotel procedures, policies, and facilities.
  • Maintain accurate records of guest reservations and credit card information.
  • Perform routine cleaning and maintenance tasks to ensure a clean and welcoming environment.
  • Respond to guest requests for repairs and maintenance in a timely and professional manner.
  • Assist other employees with various tasks and assignments as needed.
Qualifications
  • 1 year of customer service experience preferred.
  • High school diploma or equivalent required.
  • Basic working knowledge of computer systems and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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