Front Desk Associate

1 day ago


Albany, New York, United States Homewood Suites Albany Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Homewood Suites Albany. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Assist guests with check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests
  • Collaborate with other hotel departments to ensure seamless guest experiences
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience in a hotel or hospitality setting preferred
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Excellent communication and problem-solving skills
  • Ability to lift 10-15 pounds and stand for long periods
What We Offer
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Free parking and employee discounts
  • A fun and dynamic work environment


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