Front Desk Associate
1 day ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Homewood Suites Albany. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Assist guests with check-in, check-out, and room assignments
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Process payments, handle cash and credit transactions, and maintain accurate records
- Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests
- Collaborate with other hotel departments to ensure seamless guest experiences
- High school diploma or equivalent required
- Previous customer service experience in a hotel or hospitality setting preferred
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Excellent communication and problem-solving skills
- Ability to lift 10-15 pounds and stand for long periods
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Free parking and employee discounts
- A fun and dynamic work environment
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