Patient Care Coordinator, Primary Care Plus at UnitedHealthcare

23 hours ago


Hammond, Louisiana, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and motivated Patient Care Coordinator to join our Primary Care Plus team at UnitedHealth Group. As a Patient Care Coordinator, you will play a critical role in ensuring the delivery of high-quality patient care and services.

Key Responsibilities
  • Make outbound calls to confirm and reschedule appointments according to protocol and other special projects.
  • Answer telephone, record and direct messages appropriately in the EMR, and screen and direct calls.
  • Enter patient data in the EMR and create global alerts in the EMR to ensure all needed demographics, HIPAA Privacy Notice Acknowledgements, Advance Directives, etc. are properly documented and followed according to protocol.
  • Create spreadsheets and documents when necessary.
  • Greet patients, answer questions promptly and in a courteous, helpful manner.
  • Ensure patient's information is accurate and make changes if necessary.
  • Create and mail new patient packets and enter information accordingly.
  • Check patients in and out at time of entry and exiting their appointments.
  • Collect appropriate fees at time of service.
  • Maintain work area and lobby in neat and orderly manner.
  • Adhere to guidelines concerning work hours and dress codes.
  • Balance cash drawers at end of business day.
  • Adhere to patients' right to privacy and confidentiality.
Requirements
  • High school diploma or GED equivalent.
  • 1+ years of experience in a healthcare, medical office setting, and/or health insurance environment providing administrative support or as a front office medical receptionist.
  • Computer experience including knowledge of Microsoft Word, Outlook, and Excel.
Preferred Qualifications
  • EMR experience.
About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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