Registration Specialist

5 days ago

Waterbury, Connecticut, United States Waterbury Hospital Full time
Job Title: Registration Specialist

Waterbury Hospital is seeking a skilled Registration Specialist to join our team. As a key member of our patient access department, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Responsibilities:
  • Verify patient demographics and insurance information to ensure accurate billing and registration.
  • Collect and process patient payments, including estimated self-pay balances and financial assistance programs.
  • Obtain necessary signatures and insurance cards to complete admission records.
  • Provide patients with information regarding insurance verification and authorization processes.
  • Perform intake tasks, including phone calls, scheduling orders, faxes, and walk-in patients.
  • Utilize analytical skills to prioritize workload and make efficient use of time.
  • Promote and maintain working relationships within a multi-skilled team environment.
  • Provide coverage as needed in various areas of registration and participate in training of co-workers.
Requirements:
  • Knowledge of PC, electronic modality, and business equipment.
  • Strong customer service skills and ability to communicate effectively with physicians, patients, staff, and visitors.
  • Ability to exercise good judgment, time management skills, and follow procedures when setting priorities and handling stressful situations.
  • Clerical and mathematical skills.
  • Ability to maintain confidential patient financial and medical information.
  • Comprehensive knowledge of hospital billing, third-party collection requirements, and Credit & Collection policies.
  • Knowledge of medical terminology.
  • Ability to work in a business office environment and access information from various sources, systems, locations, and media.
  • Physical requirements involve some lifting, walking, pushing, pulling, bending, and standing.
  • Basic computer skills and ability to access internet and other programs applicable to Waterbury Hospital procedures.
  • High School graduate or equivalent.
  • At least two years of experience in a hospital, physician's office, or other medical setting with emphasis on patient registration and communicating billing and collections policies.
  • Ability to follow direction and comply with office policies and procedures.

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