Help Desk Specialist

4 weeks ago


Melville, New York, United States Howard Systems International Full time

Job Summary: We are seeking a skilled Help Desk Specialist to provide initial support for customer inquiries received via the telephone and/or internet for the Credentialing online applications (Echo Credentialing).

Key Responsibilities:

  • Assess the nature of the customer's problem and may resolve simple and basic support issues.
  • Direct the customer to appropriate business or technical customer support specialist for more complex issues.
  • Enter requests into Help Desk ticketing system.

Requirements:

  • 2-5 years of experience working in a large environment.
  • Technical skills to provide additional, dedicated support to physicians remotely.
  • Ability to troubleshoot remote access, client account creation/modification, and validation.
  • EMR software support is a plus.

Compensation: $25.00 to $28.00 W-2 hourly with no benefits and no paid time off - pay is bi-weekly.



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