Head of Housing Subsidy Programs

2 weeks ago

San Francisco, California, United States Community Forward SF Full time
Position Overview

Title: Senior Director of Housing Assistance Services
Program: Flexible Housing Subsidy Pool for the Ending Transgender Homelessness Initiative, Women's Flexible Housing Subsidy Pool
Reports to: Senior Vice President of Programs
Status: Exempt, Non-Union
Compensation: $100,000/year

Community Forward SF is dedicated to providing essential services that cater to the unique needs of individuals experiencing homelessness. Our mission is to offer a spectrum of support, whether it be housing, medical shelter, recovery spaces, or safety from violence, ensuring that we assist the most vulnerable members of our community.

We operate as a comprehensive network of programs that work in harmony to address every level of need. Our focus is on the most marginalized populations, including Women+, those in medical crises, individuals with substance use disorders, and older adults. Our approach prioritizes the needs of individuals over the rigid structures of our programs.

Key Responsibilities:
  • Oversee the Community Forward subsidy initiatives under the guidance of the Senior Vice President of Programs.
  • Direct the planning, development, and upkeep of subsidy program policies, procedures, and objectives.
  • Provide weekly individual supervision for Deputy Directors of Subsidy Services.
  • Manage all operational aspects, including staff schedules and daily program activities.
  • Deliver regular feedback, training, and professional development opportunities to subsidy team members.
  • Ensure that contract deliverables are consistently met.
  • Facilitate the integration of supportive services and housing components to enhance the housing stability, income, and health outcomes of participants.
  • Review and verify program documentation to comply with county and contractual requirements.
  • Maintain data quality and ensure timely updates in relevant databases.
  • Administer the program budget and ensure timely processing of housing subsidy payments.
  • Prepare documentation for monthly invoicing related to contract expenses.
  • Communicate effectively with Finance and Data teams to ensure accurate reporting of financial data and program outcomes.
  • Supervise and cultivate relationships with landlords to secure a sufficient supply of available housing units.
  • Address grievances and client concerns promptly and effectively.
  • Collaborate with program management and leadership to uphold a culture of performance driven by outcomes and data quality.
  • Contribute to the development and implementation of Continuous Quality Improvement plans for existing and new programs.
  • Complete required funding reports in a timely manner.
  • Prepare monthly program reports for the Board of Directors.
  • Assist in drafting the annual report that outlines service outcomes for stakeholders.
  • Participate in leadership meetings to discuss financial, human resources, and operational matters.
  • Engage with city departments, partner providers, funders, volunteers, and potential donors.
  • Act as a community liaison, engaging with neighborhood groups and stakeholders.
  • Serve as on-call backup for staff shortages.
  • Adhere to established policies and procedures.
  • Attend training and meetings as required.
  • Perform other duties as assigned.
Qualifications:
  • Bachelor's degree or higher in a human services field or equivalent experience.
  • A minimum of two years managing a housing subsidy or related program.
  • Five years of managerial experience in a non-profit environment.
  • Comprehensive understanding of homelessness, trauma, domestic violence, substance use disorders, mental health issues, and systemic oppression.
  • Familiarity with the ONE System.
  • Ability to educate, train, and evaluate supervisory and front-line staff.
  • Capacity to engage positively and supportively with others.
  • Proficient in managing multiple projects simultaneously.
  • Experience working with diverse cultures and backgrounds.
  • Proficient in Office and G-Suite applications.
  • CPR and First Aid certification within 90 days of hire.
  • TB clearance and proof of COVID-19 vaccination within 7 days of hire.
Preferred Qualifications:
  • Master's Degree or higher in Social Work, Psychology, Counseling, or a related field.
  • Multicultural and multilingual capabilities (Spanish or other relevant languages preferred).
  • Passion for serving at-risk populations.
  • Strong self-awareness and commitment to cultural humility.
  • Lived experience with homelessness or other systemic challenges.
  • Exceptional organizational and administrative skills.
  • Strong written and verbal communication abilities.
  • Knowledge of community resources and neighborhoods in San Francisco.

Community Forward SF reserves the right to modify job descriptions or work hours as necessary. The statements above are intended to describe the general nature and level of work performed by the individual in this position. Essential job functions are those that are primary to the role. Other duties may be assigned as required. All requirements are subject to modification to accommodate individuals with disabilities. All positions are contingent upon contract funding availability.

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