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Merchant Success Specialist
2 months ago
Account Manager
At SumUp, we take pride in our dynamic and engaging work culture, where diverse teams collaborate with enthusiasm and dedication. Our mission is to revolutionize payment solutions, making them accessible and straightforward for small businesses globally. With a workforce of over 2500 passionate individuals from more than 30 countries, we strive to deliver exceptional products and services to our merchants.
We envision a world where payments are seamless and affordable, empowering small merchants everywhere. As a leading FinTech company, we aim to establish the first global brand for card acceptance, and we are making significant strides in this direction. Our commitment to our merchants drives us to build a supportive and collaborative team.
We are currently seeking an Account Manager to join our growing team. If you resonate with our values and believe you can contribute to our mission, we encourage you to consider this opportunity.
Key Responsibilities:
- Act as a trusted advisor and representative of the SumUp brand to our merchants.
- Utilize your expertise to mentor and educate merchants about our product offerings and their benefits.
- Gain a comprehensive understanding of our technology and the competitive landscape.
- Achieve and surpass performance metrics related to revenue and customer retention.
- Engage with customers through various communication channels to ensure satisfaction and effective product use.
- Address inquiries and resolve issues raised by merchants.
- Identify opportunities for merchants to explore additional products and services.
- Facilitate upselling of products that support business growth while managing the sales process within our CRM system.
- Contribute to process optimization and the development of new support content.
- Enhance your knowledge of the payments industry by collaborating with various departments.
- Report on merchant-related issues and opportunities.
- Recommend efficiency improvements to leadership and assist global teams with upsell initiatives.
Ideal Candidate Profile:
- Curious, patient, and persistent in problem-solving.
- Passionate about helping merchants and maintaining a positive attitude.
- Self-motivated with strong organizational skills.
- Experience with Salesforce, particularly in case management.
- Excellent communication skills in English; proficiency in Spanish is a plus.
- Ability to manage multiple tasks effectively.
- Comfortable using various digital devices.
- Empathetic and concise in customer interactions.
- Previous experience in customer service or account management is advantageous.
- Strong desire to achieve results with a positive demeanor.
- A genuine interest in supporting small businesses.
What We Offer:
- Generous vacation and sick leave policies.
- A diverse and inclusive community of professionals.
- A collaborative startup environment with cross-functional teams.
- Comprehensive health insurance and retirement plans.
- Immediate access to paid time off upon hire.
- Opportunities for professional development and training.
- Access to refreshments and team-building activities.
At SumUp, we encourage applications from individuals who may not meet every requirement. We are committed to fostering a diverse and inclusive workplace.
SumUp is dedicated to equitable compensation practices. The salary for this position will be determined based on relevant experience and skills.
About SumUp:
We are dedicated to empowering small business owners by providing user-friendly financial solutions. Our teams across Europe, South America, and the United States work collaboratively to ensure our partners can thrive in their endeavors.
SumUp is an Equal Employment Opportunity employer, committed to creating a diverse workforce and a safe workplace free from harassment.
We encourage candidates to apply even if they do not meet all criteria, as we value growth and development in our employees.
